If You’re Flyin’ Lion, Maybe Read This First!

After the shocking performance of Lion Air recently, it seems a happy coincidence to have received this email about how to handle disappointments at the airport.

Lion Air Has A Way With Words! 

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It’s obviously written for an American audience, but much of the advice is internationally appropriate.

What to Do for Delays, Cancellations

Act fast. These days, many passengers are vying for just a few empty seats.

Get in line immediately: Go to the first available gate agent you see. If the line is already long, go to another (try getting into a VIP lounge where there won’t be lines). The passenger who gets to the agent first gets first chance at any available seats.
Get on the phone, get on social media: Increase your chances of being heard and getting served.

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—Increase your chances of being heard….

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Use your phone for research: Look up alternative flights, even on other airlines – it could save time with the agent, and saving time is what it’s all about.
Don’t be afraid to ask: And be polite when you say, “Is there any chance of getting a voucher for a hotel room or even some food?” If you’re nice, you may get something but don’t get your hopes up.

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Before You Travel

Delays and cancellations are not just wintertime phenomena. Just ask anyone in the Midwest or the Dallas area; summertime thunder-and-lightning storms cancel plenty of flights! Before you head to the airport, be sure you pack:

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Food: Snacks and sandwiches (why pay airport prices). As for beverages, remember no large amounts of liquids can go past security so bring an empty bottle from home to fill at a drinking fountain near the gate or buy a drink after you get through security.
Entertainment: Got movies, books, games? If you’re traveling with kids, be sure you’ve got their needs covered, too.
Chargers: You don’t want your phone to die, so be sure you have the charger on your person, and consider investing in a portable re-charger (we’ve seen them for under $30).
VIDEO: FareCompare has more tips for delayed travelers.

http://www.farecompare.com/travel-advice/flight-delays-your-legal-rights/