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  • ross1948 10:58 am on January 28, 2021 Permalink | Reply
    Tags: customer service, Gaspari Telkomsel, managers, team-leaders, Telkom Hub Jakarta   

    Ga Bisa? Omong Kosong! Ada Malaikat Di Telkom Hub! 


    I see commenters are seeking news of my quest for communications justice, which I announced on Monday morning…

    Kenapa Telkomsel Grapari Ga Punya Manajer2? Hati2, Ya? 

    ….but due to a rare visitor arriving at my home I did not undertake till yesterday.

    My TransJakarta bus journey took me to the very road in downtown’s posh Kuningan district, and a short walk from the Halte Busway brought me to the gates of my destination.

    .

    .

    Having passed by en route for elsewhere in the past, I knew there was a might tower at Telkom Hub, but the extent of their compound was something of a surprise.

    .

    .

    It reminded me of the sprawling Carcassonne in France, visited with my offspring in olden times, when one could travel!

    However, unlike that mediaeval site, the four main buildings are modern, shiny edifices..

    So to the first building.

    The conversations were all in Indonesian.

    No mister, go to that one.’

    Onwards.

    In the second building, I explained to the pretty reception gal that I wanted to discuss the shortcomings of their Grapari staff at Central Park…

    .

    .

    …so I wasn’t seeking another Grapari audience, but rather somebody in mid-management, who monitors performance, perhaps?

    After all, my main concern was no longer the alleged inaccessibility of the number I’d bought and topped up, but the absurd claim…

    .

    .

    ….that Grapari offices function without any manager, superviser or any kind of boss present on the scene.

    Sorry, mister – nobody will talk without a prearranged appointment. That first building is a better idea.’

    ’But they sent me here.’

    ’Sorry, mister.’

    Back to the first building, where the security man very civilly explained that the people there work for Telkom, not Telkomsel.

    Try the building behind the one you were just in.’

    All this was not unexpected, so I maintained my equanimity and headed around to the third building.

    ’Sorry, mister, this building is for security only. Try over there.’

    Like Shakespeare’s Shylock, I ‘bore it with a patient shrug’ though, unlike that guy in Venice, ‘sufferance’ is NOT ‘the badge of all my tribe.’ 

    Everyone had heard my story, and indeed been not unsympathetic, though a little taken aback that I wanted to speak to a human being rather than an online entity.

    But now I was down to one last building.  

    As I approached, I saw it was, yes, you guessed right….

    …Grapari.

    I almost turned round and went home…

    .

    .

    …but did Horatius turn back before the ranks of Tuscany? 

    ‘No Surrender’ is the watchword of all MY tribe!

    And lo, in minutes I was sitting opposite a veritable angel sent from Heaven to shore up the dying hopes of a desperate man.

     


    She actually smiled as I sat down, listened carefully, asked intelligent questions and showed every interest in helping her customer!


    She opened up the ancient Nokia, heard me out on the ‘management’ mystery, then told me that my number was not dead but merely sleeping.

    I had pulsa aplenty, Rp.200,000, she said, but it seems I need to put in Rp.25k monthly.
    I gave her that sum, and instantly it worked.

    Now why couldn’t that wretched Graparina at Central Park have ….

    A – known how to do her job.. 

    and 

    B- done the job she’s paid to do.

    Needless to say the feedback sms ( after I had thanked her profusely) which reached me from Telkomsel got five bright stars.

    And I am sending an email of commendation too.

    Now – as to management? I was given to understand that there are ‘team-leaders’ but they function rather like The Wizard of Oz.

    One never comes face-to-face with the ‘Team-Leader!’

    It’s all virtual!

    If that’s so, then Telkomsel need to smarten up.

    My angelic helper was great, but one swallow does not make summer.

     
    • JazPen 1:45 pm on January 28, 2021 Permalink | Reply

      A good result, Ross.
      I didn’t expect you to do as well but am glad you got an angel on your side.
      There are not many angels about these days.

      Like

    • Jim Ex Jakarta 2:44 pm on January 28, 2021 Permalink | Reply

      That’s $20 you would have lost if you hadn’t gone to bat after that useless woman at Central Park misled you.
      Well done.
      Next time I’m in Jakarta, buy me a beer.

      Like

    • Santi 3:36 pm on January 28, 2021 Permalink | Reply

      Good for you, Ross.
      We all talking about Telkomsel.

      Like

    • Don 5:02 pm on January 28, 2021 Permalink | Reply

      Yep. I know the feeling. Walked in circles today at 8km. Partly due to my own incompetence. But also there are many illogical road signs placed where they cannot be seen but yeah it can be very frustrating. But freaking out don’t help. Just like hitchhiker’s guide to the Galaxy don’t panic.

      Like

    • Kezia 6:46 pm on January 28, 2021 Permalink | Reply

      Happy news!
      Team leaders are unseen by teams.
      Telkomsel must think of more clear managerial structure.

      Like

  • ross1948 3:37 pm on March 11, 2015 Permalink | Reply
    Tags: arrogance, cretins, customer service, imbeciles, incompetence, , password change,   

    Yahoo – A System Run by Imbeciles! 


    Only a day or two ago, the arrogant cretins who run Yahoo once again forced me to change my password before I could access my own emails.

    Marissa Mayer, Yahoo big boss – as they say, could she organise an orgy in a brothel?

    This was probably an act of spite, since I had complained at the failure of some mail of mine to be sent when required. It was a link, with some explanatory text added. The cretins blocked it on the grounds there was no text!

    There came a reply to my complaint, saying there was no technical problem! It has happened again this week.

    Irresponsible incompetents.

    ————-

    idiot Yahoo tech experts

    ——–

    Needless to say, their reply had a ‘no-reply’ address. 

    These Yahoo morons have absolutely NO concept of customer service, but in the circumstances, I had to change the password as ordered to, a matter of great inconvenience, since it means having to memorise something other than the one I’m used to.

    —————–

    • 540px-How_to_Change_Back_to_Yahoo!_Mail_Classic-004stupid_idiots_big

     

    Now, TODAY, the dumb mutts made me go through the same process all over again!

    I tried to change it back to the good one I had up till last week!

    NOPE!

    ‘Too similar!’ For whom?

    Beside myself with rage and fury, I devised a brand new one, incorporating several of the disparaging words used in this post, along with a gross obscenity.

    angry face

    At least I’ll remember it every time I see the word Yahoo!

    Why don’t they take a holiday and grow themselves a brain – or at least some basic common courtesy!

     
    • Joseph B. Fox 4:53 pm on March 11, 2015 Permalink | Reply

      How much do you pay Yahoo for their miserable service?

      Like

      • ross1948 10:23 pm on March 11, 2015 Permalink | Reply

        I wouldn’t pay a penny, sir!
        The amount of money they make from their business, they should pay us, or at least provide a semblance of service.

        Like

  • ross1948 9:38 pm on November 19, 2014 Permalink | Reply
    Tags: banks, customer service, , honesty, hotels, , , , money-chamgers, plus-plus, pound notes, restos, rip-offs, rupiah   

    About Time! Indonesian Tourism Industry To Use Rupiah! Next Step – Honest Prices? 


    Not before time!

    The peculiar self-abnegation practiced by much of the tourism industry here in Indonesia may be ending. By that I mean the weird custom by which if you want a ticket to fly from Jakarta to Berlin or Beijing, London or Lisbon, you’re given a price in USD!

    Bisnis.com reports that Bank Indonesia, the Association of Airline Ticket Agents (ASTINDO) and the Indonesian Hotel and Restaurant Association (PHRI) have signed a cooperative agreement committing to use the Indonesian Rupiah as the currency of exchange in every transaction carried out on Indonesia territory.

    oooo

    ooooo

    The tri-partite agreement encompasses three elements. First, ASTINDOand PHRI have committed to persuade their respective memberships to fulfill their obligation under Indonesian law to price goods and services in Indonesian Rupiahs and use the Rupiah as the currency of exchange in every transaction for the sale of airline tickets, hotel rooms and restaurants in Indonesia.   http://www.balidiscovery.com

      =

    congratulationssuperjob

    =        Good!

    ==================

    It was not only demeaning to their own country and troublesome for us purchasers, who had to suffer the extra cost of getting dollars from money-changers who earn a living by charging open or hidden commissions, but also often resulted in ‘crumpled bill’ tantrums.

     

    Unless you’ve been here, you cannot begin to understand the infantile antics of travel agents when presented with foreign currency that has even the tiniest nick, the smallest smidgin of a stain, or – and this has happened to me –  just happens to be a bit crumpled.

    I have grabbed back my dollars and walked out of at least one cry-baby cretin’s office and gone elsewhere, though it is hard to find rational outlets – those on Jakarta’s Jalan Jaksa tend to be less uptight!.

    Even getting money changed at banks can be made wearisome by this idiotic mentality. Money-changers actually are more rational, but when I was new here I went round three or four banks and they all refused to take a couple of Brit tenners because there were red ink-dots (almost microscopically small!) that marred their perfection.

    oo

    But I fear this badly needed reform will not happen soon. Some bank staff seem to savour the taste of customer frustration.

    And as for hotels? And restos?

    oooo

    ooo

    When the Hell will they start quoting honest prices on their ads and menus, the real cost of what’s available, instead of the utterly deceitful ‘plus plus‘ that inflates the price far beyond the actual figures you see?

    =

    Shameless-Exploitation

    =

    That practice should be outlawed!

     

     

     
    • JazPen 2:06 pm on November 20, 2014 Permalink | Reply

      Thats absolutely true, the headaches you get with these stupid little bank clerks showing how hard they can make life for any of us who bring back foreign money thats crinkly or got a smudge on it.
      I have been all over South East Asia and never met such stupid rules as the banks hit us with here in Jakarta.
      Funnilly enough, in Bali they are more sane than here in the capital. Is that possibly down to the fact they understand that tourists might come back if they are treated helpfully.
      Right on RRA.

      Like

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